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Fast Shipping Across The UK
Midlands Catering Equipment Help Center
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7. What are your operating hours?Our flexible business model allows us to cater to your needs even after regular hours to minimize disruption to your business.
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3. Do you offer delivery services?Yes, we provide next-day delivery for new machines. For parts and repairs, delivery usually takes between two and four days.
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12. Where should I send my machine for repair?Please send your machine to: Hall Green delivery office, 1319 Stratford Road, Hall Green Birmingham B28 9HG. Ensure to use tracked delivery and provide us with the tracking number. Contact us before sending your repair to get the name of the engineer who will be handling your case.
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10. Which areas do you deliver to?We deliver to all areas in the UK, thanks to our partnership with leading couriers.
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5. Can I get my repair done on the same day?Most repairs are completed on the same day, typically within 30-60 minutes. However, older machines may require longer repair times and would need to be dropped off.
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2. What are the payment methods?Orders placed through the website are paid online. Alternatively payments can be made in cash upon collection or via bank transfer for delivery orders.
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9. Can I purchase the doner cutters separately?Yes, you can purchase cutters and transformers separately to meet your specific needs.
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1. How can I place an order?You can place an order on this website or by calling us directly for delivery or by visiting our location to collect the machine in person.
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8. Do you repair transformers?Unfortunately, transformers cannot be repaired due to their specific build. If a transformer is found to be faulty and not operational then you will need to replace it.
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6. Where is your location for pick-ups and drop-offs?We are located at Stratford Road, Birmingham, West Midlands B28 8AE.
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4. What is your return and refund policy?Products can be returned, provided they are in their original packaging and have not been used. Refunds will be issued after deducting a 25% restocking fee.
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11. Do I need to book an appointment for a repair?Although you don't need an appointment, we kindly ask that you notify us of your visit to ensure an engineer is available to assist you.
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